So my incontinence project at work (there’s a sentence you don’t hear every day) has ramped up the insanity. On Monday, after receiving news that the 30-page communications audit will be ballooning from 7 companies (normally 3 or 4) to 11, and after finding out one of the companies just launched a brand-new website yesterday (after I already spent 3 hours analyzing the old one), I thought, “I quit this job.” HA.
But then yesterday they asked me to call one of the companies and order a product from them in order to assess their customer service process. So I had to concoct a ridiculous cover story:
Customer Service Rep: Hi, thanks for choosing Company X. How can I help you?
Me: Hi, my father recently had prostate surgery. His doctor said that he may experience some temporary incontinence. Can you help me decide what product to order?
CSR: I can send you our catalog!
Me: OK, well, I really need to order something today and I went to Target, but was confused by all of the products. (This is half true. I DID go to Target with a coworker and took notes on marketing copy and price points while he snapped photos of packaging. We also went to Walmart, where the clientele is less than ideal in our area and someone had actually opened a package of underwear and casually draped a pair on the shelf. My job is glamorous.)
CSR: OK, will your father be able to change himself or will someone be helping him?
Me (Oh my God, I’m using my own dad as my cover story.): Um, my mom will help him. (Oh great, now I just involved my mom. I am a horrible daughter.)
CSR: Can your father stand or will he be lying down when changing?
Me (This is horrible.): He can stand.
CSR: How much leakage is he experiencing?
Me (I am going to Hell for this): Um, I’m not sure.
CSR: Well, you can choose from briefs, underwear or pads.
Me: Which do you recommend?
CSR:: For his situation, I’d recommend the variety pack of pads.
Me (Yep, I’m definitely going to Hell for this): Sounds good!
And that was my day. How was yours?